Service Catalog Dynamic Flows

Contributed by Sangiliraja Palanisamy

Service Catalog Dynamic Flows

Contributed by Sangiliraja Palanisamy

Problem Statement Traditional ServiceNow Catalog approvals and fulfillment are often tightly embedded inside workflows or Flow Designer logic. Even small business changes, such as new approvals, routing changes, or fulfillment sequencing, require redesign, testing, and enhancement cycles. This creates operational overhead, slows responsiveness, and increases long-term maintenance complexity. Solution The Dynamic Service Catalog Flow solution converts approval and fulfillment orchestration into configurable business data instead of hardcoded process logic. It supports sequential or parallel approvals, dynamic user/group routing, conditional logic, and flexible fulfillment sequencing through reusable configurations. This creates a scalable, future-ready catalog model that improves agility, governance consistency, and speed to production with reduced development dependency.

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